Employee University Training Videos

A Complaint is a Gift

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Video Minutes: 12

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A Complaint is a Gift


In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues resolved.

On his journey, Complaint finds that his needs are not satisfied until he finally reaches the Land of Complaints.

Hidden within customer complaints are valuable insights that can help shift products, service style, and market focus to achieve greater profits and lasting success. The way your organization handles customer complaints is of vital importance to the perception of your organization's quality. Using humor and wit, this animated parable illustrates how customer complaints can be gifts in disguise, but only if your personnel are ready to accept them.

This entertaining and educational video comes complete with Leader's Guide and the "Complaint is a Gift Profile" to assess your organization's customer accountability.

Key Learning Points:

  • Don't avoid complaints
  • A complaint is an opportunity to make things right and build customer loyalty
  • To turn a complaint into a gift, you need to listen, take notes, and apologize.

Join Complaint on his journey and learn how to handle complaints more effectively and develop good relationships with your customers.


A Complaint is a Gift Training Video
In the animated training video: A Complaint is a Gift, we meet a character named COMPLAINT and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions.
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Program#: 7160

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: A Complaint is a Gift Training video on DVD or USB Flash Drive, leader's guide, and the Complaint is a Gift Profile to assess your organization.

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USB and DVD DISCOUNTS
DISCOUNTS FOR NON-PROFITS

DVD Discounts


PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase A Complaint is a Gift online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com