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Complaints: Five Tactics for Handling Complaints Effectively

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Complaints: Five Tactics for Handling Complaints Effectively


  • identify areas where their complaint handling skills need to improve
  • specify those actions and features which lead to successful complaint handling
  • recognize the importance of professionally handling complaints
  • describe the five key tactics to use when handling complaints
  • device an action plan to develop their complaint handling skills

Complaints: Five Tactics for Handling Complaints Effectively Training Video
This training video focuses on important steps all customer service staff can take to handle a customer complaints effectively. Knowing how to handle a dissatisfied customer is a key skill for all face to face customer service.
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Program#: 7517

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Purchase Complaints: Five Tactics for Handling Complaints Effectively online using Visa, Master Card, American Express, and Discover Card

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