Customer Service Gone Viral

Customer Service Gone Viral Training Video

Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there's something you can do about it!

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Video Minutes: 16

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Customer Service Gone Viral

Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position; but there's something you can do about it.

It used to be when someone received bad service, they would tell a few friends, now, they tell the world. Today, everything we do can be recorded, reviewed and presented to everyone using an web-enabled device.

Customer Service Gone Viral shows how to avoid customer service problems that lead to negative reviews.

A variety of customer service problems are presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real-world solution.

Learn how to avoid becoming an embarrassing internet sensation while providing excellent service that leads to rave reviews.

This customer service training video covers:

  • Avoid taking short cuts. Look our for your customer. Deliver beyond expectations.
  • Give your full attention. Make every customer feel important. Resist distractions.
  • Actively listen. Rephrase the message. Listen, understand, confirm.
  • Take responsibility. Take ownership of the customer's problem. Follow through.
  • Deliver service on time. Think like a customer. Keep customer apprised and updated.
  • Focus on solutions. Avoid disagreements and blame. Give benefit of the doubt.

There are two ways to use this TRAINING VIDEO in your business:

As a Group - You can watch the video together, with your staff, and use the provided discussion guide to learn as a group.

Desktop / Individual - Let your employees learn on their own, from a mobile device, or from a desktop / laptop.


Program#: 7516


Pricing for this Training Video on DVD


"Customer Service Gone Viral" on DVD

We offer free U.S ground shipping on training DVD orders over $500.


Purchase Includes: The Training Video on DVD and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD.)

Price:  $795 Each

We do offer discounts for Non Profits, Government, and Schools / Colleges. We also offer volume discounts. Please call 888-520-2444 for discount information.


Online/Streaming Options

Minimum Purchase
1-Year | 51 Play License *
Price:  $456.45
1-Year | 151 Play License *
Price:  $868.25
1-Month | 3 Group Sessions
Price:  $300

Do you need to bundle this with another video? Call us for a quote or to place an order for a quantity not listed above.

* License expires when time-limit expires or view-count has been reached; whichever comes first.


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