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Customer Service Gone Viral

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Video Minutes: 16

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Customer Service Gone Viral


  • Avoid taking short cuts. Look our for your customer. Deliver beyond expectations.
  • Give your full attention. Make every customer feel important. Resist distractions.
  • Actively listen. Rephrase the message. Listen, understand, confirm.
  • Take responsibility. Take ownership of the customer's problem. Follow through.
  • Deliver service on time. Think like a customer. Keep customer apprised and updated.
  • Focus on solutions. Avoid disagreements and blame. Give benefit of the doubt.

Customer Service Gone Viral Training Video
Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there's something you can do about it!
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Program#: 7516

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PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase Customer Service Gone Viral online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com