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Video:   Customer Service Gone Viral
We have many options for delivery of this video. Please click the various tabs below for pricing. If you have not registered to watch full length previews, this video will stop after 6 minutes.

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Customer Service Gone Viral

FREE PREVIEW     Video Length: 16 Mins.

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Customer Service Gone Viral

DVD | Employee Training Kit

Customer Service Gone Viral

Training Video on DVD  |  Includes Facilitator Materials

Even with the growing popularity of our streaming video options, training videos on DVD are still the format of choice for trainers and instructors.

DVD Purchase Includes:

Purchase of the Customer Service Gone Viral training video on DVD includes:  The Training Video on DVD and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD.)

One DVD Training Video Kit:    $795

  • To purchase multiple copies of Customer Service Gone Viral, see Quantity Pricing below.
  • You can save money by ordering Customer Service Gone Viral, together with other videos, click the DVD Bundle Offer tab above (under the video preview section) for details.
DVD Quantity Pricing

Because the Customer Service Gone Viral DVD license does not allow customers to make copies of the DVD; we offer the following volume discounts off the list price of $795.

Volume Pricing For the this training video on DVD
Quantity      


For larger quantities of the Customer Service Gone Viral Training DVD Kit, please call (888) 520-2444 for a quote.

  • Special pricing/licensing is also available for GOVERNMENT, EDUCATIONAL (K-12, Colleges, and Universities), and NON-PROFIT organizations; click the respective Discount tab above (under the video preview section) more information.
  • Other training videos can be included to achieve the quantities that reach quantity discount levels. Click the DVD Bundle Offer tab above (under the video preview section) for details.
  • The license and copyright of a DVD Kit is for SINGLE MONITOR use only; purchasers may display the video to one monitor/screen at a time - for an unlimited number of uses and participants.

    If you are interested in securing additional rights, such as streaming to multiple monitors/desktops, click one of the Streaming tabs above (under the video preview section) more information.
Customer Service Gone Viral

Video Description | About

Customer Service Gone Viral

Topic:  Customer Service Skills

Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there's something you can do about it!

Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position; but there's something you can do about it.

It used to be when someone received bad service, they would tell a few friends, now, they tell the world. Today, everything we do can be recorded, reviewed and presented to everyone using an web-enabled device.

Customer Service Gone Viral shows how to avoid customer service problems that lead to negative reviews.

A variety of customer service problems are presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real-world solution.

Learn how to avoid becoming an embarrassing internet sensation while providing excellent service that leads to rave reviews.

This customer service training video covers:

  • Avoid taking short cuts. Look our for your customer. Deliver beyond expectations.
  • Give your full attention. Make every customer feel important. Resist distractions.
  • Actively listen. Rephrase the message. Listen, understand, confirm.
  • Take responsibility. Take ownership of the customer's problem. Follow through.
  • Deliver service on time. Think like a customer. Keep customer apprised and updated.
  • Focus on solutions. Avoid disagreements and blame. Give benefit of the doubt.
How to Order This Training Video

How to Order

Customer Service Gone Viral

Payments Accepted:  Visa, Master Card, Amex, Discover, Checks, and Purchase Order #'s

We accept major credit cards and purchase orders; via our online shopping cart, phone, fax, or email.

Item#:  7516

Online | Shopping Cart

Once you've selected the format and quantity of your choice, click the respective add-to-cart buttons to check out through our online shopping cart.

If you have any problems at all with that experience, please contact us (888) 520-2444 and we'll take care of your personally over the phone.

Our online shopping cart accepts Visa, Master Card, Amex, Discover Card, and Purchase Order #'s.

Phone

Call Toll Free:    (888) 520-2444 and place your order over the phone.

We can take your credit card information, or invoice you for payment.

Fax

Send purchase orders with bill-to, ship-to, and payment information to:

Fax:  (740) 654-8104

Please be sure to include an email address so that we can confirm your order with an invoice.

Email

Send purchase orders with bill-to, ship-to, and payment information to:

orders14@employeeuniversity.com

If you need to pay with a credit card, just state that on your purchase order and we will contact you to get that information; for privacy and security reasons, you do not want to email a credit card number.

Customer Service Gone Viral

DVD | 7-Day Rental

Customer Service Gone Viral

Training Video on DVD  |  Includes Facilitator Materials

You can license Customer Service Gone Viral to use for a 1-week period. This is the perfect way to pilot "Customer Service Gone Viral" within your workplace; or just do some quick refresher, or one-time training.

7-Day Rental Includes:

7-Day Licenses of  Customer Service Gone Viral training video on DVD includes:  The Training Video on DVD and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD.)

7-Day Rental Price:    $395

  • The cost of rentals may be applied to a purchase if you purchase the Customer Service Gone Viral DVD Training Kit within 60 days of rental.
Customer Service Gone Viral

Streaming | Individual Views

Customer Service Gone Viral

Streaming Video  |  Individual Views

Deliver this training video directly to your employee's desktop. Give your employees the flexibility to watch this training video right from their desk, at their own pace, and when it's convenient for them.

Deliver this training video directly to your employee's desktop. Give your employees the flexibility to watch this training video right from their desk, at their own pace, and when it's convenient for them.

The only thing needed to view the video is a web-enabled device, such as desktop or laptop computer, a smartphone; regardless of operating system.

The license is for one year, and each learner (tracked by IP address) is allowed ONE 24 Hour window of access to the training video.

Online Training Video Streaming Prices
Learners     

Customer Service Gone Viral

Streaming | Group Sessions

Customer Service Gone Viral

Streaming Video  |  Group Intranet Licenses

Streaming video options are becoming more and more popular for individual training; with that, it's also growing in popularity for trainers to want to show a streaming video to a group; much the same way they would play a DVD training video to a group.

Please contact us for a streaming quote for your group session:

Call Toll Free:    (888) 520-2444

E-mail:   orders14@employeeuniversity.com

Customer Service Gone Viral

Extras | Supplemental

Customer Service Gone Viral

Extras  |  Supplemental

If you need something for your Customer Service Gone Viral training, and it's not listed below, contact us, and we'll take of your request via phone.

Customer Service Gone Viral Participant Handbooks:

Participant Handbooks provide a summary of the video's key training points, in booklet form. The cover art is typically the same cover art as the Customer Service Gone Viral DVD case/sleeve.

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field.

Quantity of 10-Packs      
Customer Service Gone Viral

DVD Discounts

Customer Service Gone Viral

Training Video on DVD  |  Includes Facilitator Materials

We offer the following discounts to qualifying government agencies, educational institutions (K-12, Colleges, and Universities), and non-profit organizations.

List / Standard DVD Price (Before Discounts):    $795

DVD Discounts

Discounts cannot be combined with other video discounts or specials.

DVD Training Video Kits Include:

Purchase of the Customer Service Gone Viral training video on DVD includes:  The Training Video on DVD and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD.)

Customer Service Gone Viral

Specials | Bundle Pricing

Customer Service Gone Viral

Special DVD Pricing  |  Monthly Offers

If you like Customer Service Gone Viral and need to purchase more videos, our Bundle Discounts are the best way to save money.

Customer Service Gone Viral DVD Training Kit can be purchased along with a select list of other DVDs in order to take advantage of special training video bundle offers that change throughout the year.

See Bundle Offer For This Video

See All Current Specials

Employee University Custom Training Videos

Employee University

Custom Video Production

Custom Training Videos  |  Full Service Production Services

If Customer Service Gone Viral is not hitting all the points you need it to; and no other videos are meeting your requirements - let us produce the perfect video for your training objectives.

The cost of a custom training video will run approximately $1000 per finished minute; so a 20 minute vide will be approximately $20,000.

We've produced custom training videos for some of the largest companies (biggest budgets).  And we've also created custom training videos for very small businesses; with small budgets  - both walk away happy.

We say that to say this:  While $1000 per minute is a good number to begin a conversation with - there are ways to shave costs to fit your budget and there are also things you may have in mind that would double that estimate; so give us a call and let's work together to make sure you have the perfect media to fit your budget.

From script to screen - we'll take good take of you.

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