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Customer Service Gone Viral

Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there's something you can do about it!

There are two ways to use Customer Service Gone Viral in your business:

As a Group-  You can watch the training video together, with your staff, and use the provided discussion guide to learn as a group.

Desktop / Individual- Let your employees learn on their own, from a mobile device, or from a desktop / laptop.

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The following full-length viewing of Customer Service Gone Viral is being provided so that you can make an informed purchasing decision. This preview version may not be used to train employees.

Video Minutes: 16

 

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Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position; but there's something you can do about it.

It used to be when someone received bad service, they would tell a few friends, now, they tell the world. Today, everything we do can be recorded, reviewed and presented to everyone using an web-enabled device.

Customer Service Gone Viral shows how to avoid customer service problems that lead to negative reviews.

A variety of customer service problems are presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real-world solution.

Learn how to avoid becoming an embarrassing internet sensation while providing excellent service that leads to rave reviews.

This customer service training video covers:

  • Avoid taking short cuts. Look our for your customer. Deliver beyond expectations.
  • Give your full attention. Make every customer feel important. Resist distractions.
  • Actively listen. Rephrase the message. Listen, understand, confirm.
  • Take responsibility. Take ownership of the customer's problem. Follow through.
  • Deliver service on time. Think like a customer. Keep customer apprised and updated.
  • Focus on solutions. Avoid disagreements and blame. Give benefit of the doubt.
PLACE YOUR ORDER Item#: 7516
Customer Service Gone Viral
Digital License Options
 Minimum Purchase

1-Year | 50 Play License *
Price:   $450


1-Year | 151 Play License *
Price:   $868.25

3-Year | Unlimited Streaming
Price:   $3753.75

Do You Need More or Less Plays than those listed above?  Call 888-520-2444 for a quote or to place an order for a quantity other than what is listed on this page.

Video Format Preference is an option AFTER checkout. Options may include MP4, FLV, embedded link, SCORM wrap, or straight login and watch.

* License expires when time-limit expires or view-count has been reached; whichever comes first.

 

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  • GET THE DVD

    Perfect for the classroom. Includes facilitator materials.


The DVD comes with the 16 - minute Training Video: "Customer Service Gone Viral" and a discussion guide that will provide you with a complete training agenda, including key discussion points, and helpful exercises that emphasize the video's message.

The license of a DVD Kit is for SINGLE MONITOR use only; purchasers are not permitted to make copies or place on a server for network viewing, but it can displayed via DVD player on one monitor (TV/Projector) at a time, for an unlimited number of uses and participants.

Price: $795 Each

We do offer discounts for Non Profits, Government, and Schools / Colleges. Please call 888-520-2444 for discount information.

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