Video: Customer Service In Long-Term Care: Making It World-Class
More Information...
Customer Service In Long-Term Care: Making It World-Class | |
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| Covers the following learning points: anticipate the patients' needs, minimize problems, listen effectively, learning to follow up effectively, handle complaints successfully, be caring, conscientious, team-oriented and pro-active. Released 2009. Video Length: 19 Minutes |
Purchase Includes: Customer Service In Long-Term Care: Making It World-Class on a Chapterized DVD; English and Spanish versions. A Customizable PowerPoint Presentation, Leader's Guide, a quiz, and Ten Employee Handbooks.
Pricing:
| Purchase DVD: | $395 |  |
| 7 Day Rental DVD: | $125 | |
| Intranet License: | Call (888)215-8532 for quote. | |
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| Business / For-Profit: | See Current Special >>>> |
| Education: | $79 Off |
| Federal Gov | $79 Off |
| State / Local Gov | $40 Off |
| 501C3 Non-Profit: | $59 Off |
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To order Customer Service In Long-Term Care: Making It World-Class , click the ADD TO CART button in the pricing section, or Click here for more purchasing options; call toll free 888-215-8532 9am - 7pm EST with any questions.
Customer Service In Long-Term Care: Making It World-Class
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care: Making It World-Class, which trains your employees to:
This Healthcare Training DVD Covers:
- Anticipate the patients' needs
- Minimize problems
- Speak and listen effectively
- Learning to follow up effectively
- Handle complaints successfully
- Be caring, conscientious, team-oriented and pro-active.
Added features and benefits of DVD training include:
English and Spanish versions
A Customizable PowerPoint Presentation makes training site-specific; excellent for training different personnel and departments
Training Points outlines key learning points of your training; reinforces important safety points to your employees.
Chapterized Content organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
The Expanded Leader's Guide is an excellent resource to help plan and implement your presentation.
A quiz is provided that can serve as a pre and/or post evaluative tool.
Ten Employee Handbooks. (Additional handbooks available; call 888-215-8532 for quote.)
