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This training video teaches supervisors to use praise and constructive criticism to achieve better performance.
Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better.
The main video and course guide give clear guidelines for giving feedback: ask don't tell; describe, don't judge; focus on behavior, not personality; be specific; be constructive. It also explains how to receive feedback: be open, not defensive; listen and clarify; seek specific suggestions for doing things differently.
A 'feedback skills pack' has 30 short video triggers to demonstrate and contrast specific skills, and to stimulate discussion about difficult situations.
Release date: 1995
Purchasing this training video on DVD or USB Flash Drive Includes: DVD and trainers materials.
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