Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
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Video Minutes: 26
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It's Your CallWhen you think of the times you've had great experiences as a customer, you automatically think of the people who make those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service reps just stand out?
The simple answer is that great customer service professionals make a choice: Every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care.
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
Make a personal connection with each caller.
Ask callers questions that will give you valid information about their needs.
Keep calls on track.
Communicate clearly with customers about what you are doing for them.
Avoid taking tough calls personally.
Identify ways to maintain your enthusiasm.
There are two ways to use this TRAINING VIDEO in your business:
As a Group - You can watch the video together, with your staff, and use the provided discussion guide to learn as a group.
Desktop / Individual - Let your employees learn on their own, from a mobile device, or from a desktop / laptop.
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Pricing for this Training Video on DVD
"It's Your Call" on DVD
We offer free U.S ground shipping on training DVD orders over $500.
Purchase Includes: Leader's Guide/Workbook and a Transcript of the video
Price: $495 Each
We do offer discounts for Non Profits, Government, and Schools / Colleges. We also offer volume discounts. Please call 888-520-2444 for discount information.
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