It's Your Call

It's Your Call Training Video

Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.

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Video Minutes: 26

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It's Your Call

When you think of the times you've had great experiences as a customer, you automatically think of the people who make those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service reps just stand out?

The simple answer is that great customer service professionals make a choice: Every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care.

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

  • Make a personal connection with each caller.

  • Ask callers questions that will give you valid information about their needs.

  • Keep calls on track.

  • Communicate clearly with customers about what you are doing for them.

  • Avoid taking tough calls personally.

  • Identify ways to maintain your enthusiasm.

There are two ways to use this TRAINING VIDEO in your business:

As a Group - You can watch the video together, with your staff, and use the provided discussion guide to learn as a group.

Desktop / Individual - Let your employees learn on their own, from a mobile device, or from a desktop / laptop.


Program#: 4362


Pricing for this Training Video on DVD


"It's Your Call" on DVD

We offer free U.S ground shipping on training DVD orders over $500.


Purchase Includes: Leader's Guide/Workbook and a Transcript of the video

Price:  $495 Each

We do offer discounts for Non Profits, Government, and Schools / Colleges. We also offer volume discounts. Please call 888-520-2444 for discount information.


Online/Streaming Options

Minimum Purchase
1-Year | 51 Play License *
Price:  $456.45
1-Year | 151 Play License *
Price:  $898.45
1-Month | 3 Group Sessions
Price:  $300

Do you need to bundle this with another video? Call us for a quote or to place an order for a quantity not listed above.

* License expires when time-limit expires or view-count has been reached; whichever comes first.
* Individual/Play licenses allow (1) 24 hour period to watch the video.
* Group Training License allows a user (trainer) to pause/play the training video for up to 3 hrs. from the time the trainer clicks play.


It's Your Call can be purchased using Visa Master Card and American Express

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