Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

This Healthcare Training DVD covers:

• Making a good first impression
• Meeting customers? expectations
• Learning to follow up effectively

Added features and benefits of DVD training include:

• Chapterized Content organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.

• The Expanded Leader's Guide is an excellent resource to help plan and implement your presentation.

• English and Spanish versions

• A Customizable PowerPoint Presentation makes training site-specific; excellent for training different personnel and departments

• Training Points outlines key learning points of your training; reinforces important safety points to your employees.

• A quiz is provided that can serve as a pre and/or post evaluative tool.

• Ten Employee Handbooks. (Additional handbooks available)