Employee University Training Videos

Love Your Customers

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Video Minutes: 39

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Love Your Customers


Love Your Customers & Love Your Difficult Customers Starring John O'Hurley

Program 1: Love Your Customers (28 Minutes)

Love Your Customers demonstrates that customer service is a direct extension of the way both you and your company are viewed by the customer. Love Your Customers reminds us that there are no small parts only small choices about how to treat our customers. It's a funny and memorable program with a simple and universal message. So open up your heart and help your customers start "Feeling the Love."

Here are John's four key learning points for delivering great customer service:

  • Welcome Them
  • Attend To Their Needs
  • Be Informed
  • Thank Them

Program 2: Love Your Difficult Customers  (11 Minutes)

Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company!

In this separate 11-minute program, John O'Hurley provides you with four simple steps to help you provide great service to difficult customers:

  • Take Responsibility
  • Listen and Confirm
  • Empathize
  • Provide Options

About John O'Hurley:
John O'Hurley is as much a part of business as he is show business. He is most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, Seinfeld. O'Hurley is also a best-selling author and an accomplished composer. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in the country.

Why is this important? As an actor who is often in the public eye, he understands the importance of image and branding. As an entertainer, he believes, you are individually responsible for both. John has put these ideas to work in two new training programs on customer service.


Love Your Customers Training Video
Open up your heart and help your customers start "Feeling the Love!." Comes with two programs: Love Your Customers & Love Your Difficult Customers starring Seinfeld's John O'Hurley.
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Program#: 7022

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: 28-minute program Love Your Customers DVD or USB, 11-minute program Love Your Difficult Customers DVD or USB,1 Action Guide for Love Your Customers, 1 Action Guide for Love Your Difficult Customers, 10 Pocket Reminder Cards for Love Your Customers, and 10 Pocket Reminder Cards for Love Your Difficult Customers.

Volume Pricing For the this training video on DVD
 

DVD Package

Price:  $995 Each

USB/Flash Drive Package

Price:  $1045 Each

Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.

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Price:  $250

1-Year | 100 Play License *

Price:  $425

3-Year | Unlimited Streaming

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Deliver this training video directly to a desktop or mobile device; over your own LMS, or directly from our servers:


USB and DVD DISCOUNTS
DISCOUNTS FOR NON-PROFITS

DVD Discounts


PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase Love Your Customers online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com