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Passion For Customers - Shortcut Version

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Video Minutes: 25

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Passion For Customers - Shortcut Version


Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service. Viewers go inside these acclaimed customer-driven organizations as Tom Peters details the essential characteristics that have given them their competitive edge. (25 minutes) released in 1987.

KEY LEARNING POINTS

  • Promote the viewpoint that service and quality pay off - in both customer and employee satisfaction
  • Improve company relations with customers by tuning employees into the details of customer service
  • Encourage the quick responsiveness that is essential to building and maintaining exceptional customer service.
  • Recognize the importance of the front line individuals in customer relations

Passion For Customers - Shortcut Version Training Video
Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service.
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Program#: 5340

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PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase Passion For Customers - Shortcut Version online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com