This important program discusses the strategies for handling patients whose behavior is difficult. Problem behavior is a catch-all term that refers to patients actions that are not dangerous but can still lead to disruptions of care. Examples of these actions include arguing with staff or visitors, challenging the rules, noisy behavior, name calling and swearing. 

This Healthcare Safety Training DVD Covers:

• The reasons difficult behavior must be handled

• Types of behaviors

• The Intervention process

• Patients prone to difficult behavior

Added features and benefits of DVD training include:

• English and Spanish versions

• A Customizable PowerPoint Presentation makes training site-specific; excellent for training different personnel and departments

• Training Points outlines key learning points of your training; reinforces important safety points to your employees.

• Chapterized Content organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.

• The Expanded Leader's Guide is an excellent resource to help plan and implement your presentation.

• A quiz is provided that can serve as a pre and/or post evaluative tool.

• Ten Employee Handbooks. (Additional handbooks available)