Right Words at the Right Time - Customer Service Recovery for Hospitality

A Corporate Training Video on Customer Service Training

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Right Words at the Right Time - Customer Service Recovery for Hospitality

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Right Words at the Right Time - Customer Service Recovery for Hospitality


  • The "I Care" Signal
  • The "I Understand" Signal
  • The "You can Trust me to take care of this" Signal
  • Stay Polite When a Customer is Rude
  • Stay Polite When a Customer is Clueless
  • Stay Polite When you can't say, "Yes" to a Customer Request

Right Words at the Right Time - Customer Service Recovery for Hospitality Training Video
Customer Service Recovery for Hospitality - Employees will learn how to stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".
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Program#: 7527

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PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase Right Words at the Right Time - Customer Service Recovery for Hospitality online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com