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Right Words Right Time - Customer Service Recovery For Government

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Video Minutes: 14

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Right Words Right Time - Customer Service Recovery For Government


  • The "I Care" Signal
  • The "I Understand" Signal
  • The "You can Trust me to take care of this" Signal
  • Stay Polite When a Customer is Rude
  • Stay Polite When a Customer is Clueless
  • Stay Polite When you can't say, "Yes" to a Customer Request

Right Words Right Time - Customer Service Recovery For Government Training Video
Customer Service Recovery For Government - workers will learn how to stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".
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Program#: 7504

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: Right Words at the Right Time GOVERNMENT version DVD or USB Flash Drive, Reproducible Leader's Guide on CD, PowerPoint on CD, and 10 Pocket Reminder Cards.

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Price:  $895 Each

USB/Flash Drive Package

Price:  $945 Each

Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.

Online Training Videos

This online training video license is an individual learner streaming license. The license is for one year, and each learner is allowed ONE 24 Hour window of access to the training video.

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Up to 51 Learners

Price:  $522.75

Up to 151 Learners

Price:  $1245.75

1-Month | 3 Group Sessions

Price:  $300

* License expires when time-limit expires or view-count has been reached; whichever comes first.

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PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase Right Words Right Time - Customer Service Recovery For Government online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com