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Service Heroes

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Service Heroes


Baptist Health Care went from being ranked in the 10th percentile (in an independent survey of over 600 hospitals) in customer satisfaction to #1.

They also achieved a ranking of #10 on Fortune's best workplaces list; they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense:

Everybody can make a difference and is expected to do so.

Watch how they did it and apply their lessons to your own organization!

BHC's CEO named "Mover and Shaker" by Training magazine, 11/02


Service Heroes Training Video
This incredible customer service turnaround makes for one of the greatest customer service stories ever told.
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Program#: 4508

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PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase Service Heroes online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com