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THIS PROGRAM BENEFITS:
All Customer Service Providers, including sales associates, government employees, telephone customer service representatives and all other service professionals.
Work with policy to solve problems
Don't use policy to explain what you can't do; use policy to help people.
Take customers directly to what they need
When you can't help, take them to someone who can, even if it's outside your department. ·
Take the time to really listen
Treat each customer as an individual. Listen until you really hear what their problem is.
Treat every customer as your own customer
Work with the customer you're talking to. Don't hand customers off to someone else just because they're difficult.
Help customers define their needs
Help people figure out what they want. Guide them to solutions that meet their needs.
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Purchasing this training video on DVD or USB Flash Drive Includes: The Training Video on DVD or USB Flash Drive and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD or USB Flash Drive.)
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