Employee University Training Videos

So HELP Me! Employee Version

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Video Minutes: 16

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So HELP Me! Employee Version


THIS PROGRAM BENEFITS:
All Customer Service Providers, including sales associates, government employees, telephone customer service representatives and all other service professionals.

VIEWERS LEARN:

 

Work with policy to solve problems
Don't use policy to explain what you can't do; use policy to help people.

 

Take customers directly to what they need

When you can't help, take them to someone who can, even if it's outside your department. ยท

 

Take the time to really listen

Treat each customer as an individual. Listen until you really hear what their problem is.

 

Treat every customer as your own customer

Work with the customer you're talking to. Don't hand customers off to someone else just because they're difficult.

 

Help customers define their needs

Help people figure out what they want. Guide them to solutions that meet their needs.


So HELP Me!  Employee Version Training Video
So HELP Me- Employee Edition, demonstrates employees giving the kind of service that turns dissatisfied people into loyal customers.
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Program#: 5277

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: The Training Video on DVD or USB Flash Drive and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD or USB Flash Drive.)

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DVD Discounts


PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase So HELP Me! Employee Version online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com