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THIS PROGRAM BENEFITS:
New and Experienced Supervisors and Managers in all Service Industries will benefit from this program.
PRACTICES THAT PROMOTE EXCELLENT CUSTOMER SERVICE:
Tell people what they're doing right
That good feeling will get passed on to your customers.
Help employees find solutions for customers
Take the time to help employees work within policy to solve customer problems.
Focus on people, rather than numbers
When employees feel that you care about them, they're far more motivated to care about your customers.
Empower people to do their jobs
Employees will feel that they have the responsibility - and the power - to solve customer problems themselves.
Turn mistakes into opportunities for growth
Dealing with mistakes privately is a perfect opportunity for individualized training.
Purchasing this training video on DVD or USB Flash Drive Includes: The Training Video on DVD or USB Flash Drive and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD or USB Flash Drive.)
Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.
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