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The Container Store: Re-imagine Customer Service and Talent

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Video Minutes: 18

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The Container Store: Re-imagine Customer Service and Talent


Video featuring Tom Peters. . .

The Container Store has been one of Fortune magazine's TM top "100 Best Companies to Work For" for five years in a row. It is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.

In this program, you will learn about communication skills and both formal and informal training concepts. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.

LEARNING POINTS

  • Embrace A Big Vision
  • Hire Great People
  • Communicate Constantly
  • Train, Train, Train. . . Train All The Time
  • Selling and Service Go Together
     

The Container Store: Re-imagine Customer Service and Talent Training Video
A Tom Peters Video. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation. Tom Peters Video.
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Program#: 5745

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: Tom Peters Video, The Container Store: Re-imagine Customer Service and Talent Video (includes case study and learning points), and a Workbook/Leader's Guide.

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DVD Discounts


PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase The Container Store: Re-imagine Customer Service and Talent online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com