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Provide your employees with solid training on recognizing, understanding and taking care of difficult customers.
The Difficult Guest video teaches us that guests can be difficult in three particular ways:
Distracted Guests bring all their problems with them. They simply haven't been properly welcomed to your world yet. All they need is to know that they're going to be personally taken care of while they're your guests.
Disappointed Guests arrive with expectations that, for one reason or another, end up not being met or fulfilled. They feel let down. Often, the problem is not in what you do or say, but in how you do or say it.
Disruptive Guests call for emergency action. They feel ignored or embarrassed, insulted or unfairly treated. You have to deal with them before you can deal with their problem.
The Difficult Guest video program goes beyond just describing how difficult guests behave, it teaches participants the strategies needed to make a sticky customer situation turn into a smooth buying/selling transaction for all those involved.
Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more.
The Difficult Guest Role Play video (included) allows you to show a customer service scene, stop, and debrief it with your participants!
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Purchasing this training video on DVD or USB Flash Drive Includes: One DVD or USB containing: The Difficult Guest , a bonus Role-Play Video, One Leader's Guide, 10 Pocket Reminder Cards, and One Participant's Booklet.
To order other languages, or to order additional participant workbooks, call 888-520-2444.
Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.
This online training video license is an individual learner streaming license. The license is for one year, and each learner is allowed ONE 24 Hour window of access to the training video.
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This program can be bundled with many others. Click here to see a list of best training videos available for bundle pricing when purchased withy this program.