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The Guest and Difficult Guest customer service training video combo includes:
Video 1: The Guest will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know. . .
Video 2: The Difficult Guest goes beyond just describing how difficult guests behave, it teaches participants the strategies needed to make a sticky customer situation turn into a smooth buying/selling transaction for all those involved.
Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more.
Video 3: The Difficult Guest Role Play video (included) allows you to show a customer service scene, stop, and debrief it with your participants!
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Purchasing this training video on DVD or USB Flash Drive Includes: The Guest video, The Difficult Guest video, The Difficult Guest Role-Play video, 1 Guest Leader's Guide, 10 Guest Pocket Reminder Cards, 1 Difficult Guest Leader's Guide, 10 Difficult Guest Pocket Reminder Cards, and 1 Difficult Guest Participant's Booklet.
Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.
This online training video license is an individual learner streaming license. The license is for one year, and each learner is allowed ONE 24 Hour window of access to the training video.
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This program can be bundled with many others. Click here to see a list of best training videos available for bundle pricing when purchased withy this program.