Employee University Training Videos

The Guest & The Difficult Guest Combo

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Video Minutes: 53

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The Guest & The Difficult Guest Combo


The Guest and Difficult Guest customer service training video combo includes:

The Guest and The Difficult Guest (Click the on the previous links to purchase either of these training video programs individually)

Video 1: The Guest will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know. . .

  • Welcome Them
  • Use their Name
  • Taking Care of their Needs
  • Thank Them
  • Invite Them Back

Video 2:  The Difficult Guest goes beyond just describing how difficult guests behave, it teaches participants the strategies needed to make a sticky customer situation turn into a smooth buying/selling transaction for all those involved.

Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more.

Video 3:  The Difficult Guest Role Play video (included) allows you to show a customer service scene, stop, and debrief it with your participants!

 

 


The Guest & The Difficult Guest Combo Training Video
Three videos: The Guest Video, The Difficult Guest Video, and The Difficult Guest Role Play video.
PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase The Guest & The Difficult Guest Combo online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders17@employeeuniversity.com
PLACE YOUR ORDER
Program#: 4426

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: The Guest video, The Difficult Guest video, The Difficult Guest Role-Play video, 1 Guest Leader's Guide, 10 Guest Pocket Reminder Cards, 1 Difficult Guest Leader's Guide, 10 Difficult Guest Pocket Reminder Cards, and 1 Difficult Guest Participant's Booklet.

Volume Pricing For the this training video on DVD
 

DVD Package

Price:  $1595 Each

USB/Flash Drive Package

Price:  $1645 Each

Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.

Online Training Videos

This online training video license is an individual learner streaming license. The license is for one year, and each learner is allowed ONE 24 Hour window of access to the training video.

Minimum Purchase

Up to 51 Learners

Price:  $522.75

Up to 151 Learners

Price:  $1245.75

1-Month | 3 Group Sessions

Price:  $300

* License expires when time-limit expires or view-count has been reached; whichever comes first.

Do you need to a different quantity of online training views not listed?  Contact Us for a Quote.

This program can be bundled with many others.  Click here to see a list of best training videos available for bundle pricing when purchased withy this program.


USB and DVD DISCOUNTS
DISCOUNTS FOR NON-PROFITS

DVD Discounts


PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase The Guest & The Difficult Guest Combo online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com