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This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming and invite them back. A customer in a business is exactly like a guest in the home. Providing top-notch customer service means treating each person who walks in the door like a GUEST.
The film serves as a discussion starter to not only open employee's minds to improving customer service, but also to group brainstorming for effective measures to implement.
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Purchasing this training video on DVD or USB Flash Drive Includes: 1 The Guest video, 1 Leader's Guide, 10 Pocket Reminder Cards.
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This online training video license is an individual learner streaming license. The license is for one year, and each learner is allowed ONE 24 Hour window of access to the training video.
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