This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming and invite them back. A customer in a business is exactly like a guest in the home. Providing top-notch customer service means treating each person who walks in the door like a GUEST.
The film serves as a discussion starter to not only open employee's minds to improving customer service, but also to group brainstorming for effective measures to implement.
This video will:
Purchasing this training video on DVD or USB Flash Drive Includes: 1 The Guest video, 1 Leader's Guide, 10 Pocket Reminder Cards.
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