The Guest Video (Original Version)

The Guest Video (Original Version) Training Video

Customers will return to a company where they are made to feel welcome.

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The following full-length viewing of The Guest Video (Original Version) is being provided so that you can make an informed purchasing decision. This preview version may not be used to train employees.

Video Minutes: 14

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The Guest Video (Original Version)

Great customer service determines our fate. Whether a company succeeds or fails depends on its level of customer service. Customers will return to a company where they are made to feel welcome. On the other hand, 68% of these same customers will not return with their business if they are treated poorly. No matter how large or complex the business is, it usually comes down to one employee serving one customer, one day at a time.

This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming and invite them back. A customer in a business is exactly like a guest in the home. Providing top-notch customer service means treating each person who walks in the door like a GUEST.

The film serves as a discussion starter to not only open employee's minds to improving customer service, but also to group brainstorming for effective measures to implement.

This video will:

  • Introduce basic guidelines so that employees understand the vital importance of treating customers like guests.
  • Provide specific examples so that employees believe they already possess the skills necessary for providing top notch customer service.
  • Open lines of communication so that employees begin to feel personally empowered about implementing good customer service policies.

There are two ways to use this TRAINING VIDEO in your business:

As a Group - You can watch the video together, with your staff, and use the provided discussion guide to learn as a group.

Desktop / Individual - Let your employees learn on their own, from a mobile device, or from a desktop / laptop.


Program#: 4405


Pricing for this Training Video on DVD


"The Guest Video (Original Version)" on DVD

We offer free U.S ground shipping on training DVD orders over $500.


Purchase Includes: 1 The Guest video, 1 Leader's Guide, 10 Pocket Reminder Cards.

Price:  $895 Each

We do offer discounts for Non Profits, Government, and Schools / Colleges. We also offer volume discounts. Please call 888-520-2444 for discount information.


Online/Streaming Options

Minimum Purchase
1-Year | 51 Individual Play License *
Price:  $456.45
1-Year | 151 Individual Play License *
Price:  $898.45
1-Month | 3 Group Sessions
Price:  $300

Do you need to bundle this with another video? Call us for a quote or to place an order for a quantity not listed above.

* License expires when time-limit expires or view-count has been reached; whichever comes first.
* Individual/Play licenses allow (1) 24 hour period to watch the video.
* Group Training License allows a user (trainer) to pause/play the training video for up to 3 hrs. from the time the trainer clicks play.


The Guest Video (Original Version) can be purchased using Visa Master Card and American Express

Purchase The Guest Video (Original Version) online using Visa, Master Card, American Express, and Discover Card

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