Employee University Training Videos

The Guest Video (Original Version)

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Video Minutes: 14

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The Guest Video (Original Version)


Great customer service determines our fate. Whether a company succeeds or fails depends on its level of customer service. Customers will return to a company where they are made to feel welcome. On the other hand, 68% of these same customers will not return with their business if they are treated poorly. No matter how large or complex the business is, it usually comes down to one employee serving one customer, one day at a time.

This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming and invite them back. A customer in a business is exactly like a guest in the home. Providing top-notch customer service means treating each person who walks in the door like a GUEST.

The film serves as a discussion starter to not only open employee's minds to improving customer service, but also to group brainstorming for effective measures to implement.

This video will:

  • Introduce basic guidelines so that employees understand the vital importance of treating customers like guests.
  • Provide specific examples so that employees believe they already possess the skills necessary for providing top notch customer service.
  • Open lines of communication so that employees begin to feel personally empowered about implementing good customer service policies.

The Guest Video (Original Version) Training Video
Customers will return to a company where they are made to feel welcome.
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Purchase The Guest Video (Original Version) online using Visa, Master Card, American Express, and Discover Card

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Program#: 4405

Video on DVD or USB Flash Drive

Purchasing this training video on DVD or USB Flash Drive Includes: 1 The Guest video, 1 Leader's Guide, 10 Pocket Reminder Cards.

Volume Pricing For the this training video on DVD
 

DVD Package

Price:  $895 Each

USB/Flash Drive Package

Price:  $945 Each

Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.

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Streaming | Starting at:

Price:  $456.45

1-Year | 151 Play License *

Price:  $898.45

1-Month | 3 Group Sessions

Price:  $300

Do you need to bundle this with another video? Call us for a quote or to place an order for a quantity not listed above.

* License expires when time-limit expires or view-count has been reached; whichever comes first.

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DVD Discounts


PURCHASING & PAYMENT OPTIONS

Corporate Video
Purchase The Guest Video (Original Version) online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders. Send Purchase Orders to

orders16@employeeuniversity.com