The Uh Oh Syndrome: From Intolerance to Inclusion

The Uh Oh Syndrome: From Intolerance to Inclusion Training Video

A diversity and inclusion training program featuring Steve Robbins, that uses examples from real life and background science to explain how cultural and neuro-biological forces compel us to be close-minded towards new, unfamiliar and different things.

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Video Minutes: 71

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The Uh Oh Syndrome: From Intolerance to Inclusion

The main video program is edited from Steve Robbins' full 70-minute presentation, Inclusion Insights, but the Leader's Guide and participant materials have been re-written to be useful for this unique program. The CD-ROM includes the comprehensive 57-page Leader's Guide, Participant Handouts, Special Activity Sheets and a PowerPoint presentation.

In Section 1, Steve explores the following key points: That we all have stereotypes and mental models in our heads when we see or meet other people. Our personal background and culture is an important factor in building these mental models and stereotypes.

If we don't critically examine some of the mental models in our heads, we will tend to make mistakes about other people. We can call this unintentional intolerance.

  • How experience affects our worldview and creates mental models
  • How our mental models affect our interactions with our world and with others.


In Section 2, Steve talks about the neuroscience behind our tendency to form stereotypes and fall back on them in our interpersonal interactions. He points out that the brain, like all living organisms, has evolved to do things as efficiently as possible. As a result, it categorizes sensory cues to make decision-making easier and response time shorter.

  • How the brain conserves energy through the development of cognitive scripts How the use of scripts affects our relationships and responses

In Section 3, Steve explains the phrase, Unintentional Intolerance, which he coined. As he says, sometimes we mean to do the right thing but the outcomes are negative, especially for other people. How does that happen? One reason is that the cognitive scripts we are running unconsciously won't work if the variables change, and in today's fast-paced workplace, the variables are changing all the time. This section explores the dynamics behind this behavioral pattern.

  • How mindlessness leave us vulnerable to unintentionally intolerant actions

Section 4 takes us from Intolerance to Inclusion. Steve describes how our cognitive scripts can be triggered by a word, a sound, an emotion, or a smell. And, these reactions are even more easily triggered under stress. However, even though both culture and our brain's biology have saddled us with hundreds of scripts that we never wrote and would prefer not to have, there are ways to overcome this heritage and gain some significant competitive advantage.

  • How being more mindful – and less mindless – can lead to more effective and productive interactions
  • How asking "What if?" and entertaining new ideas can open up our minds to more creative and effective problem solving


Uh-Oh Learning Objectives

  • Discover how experience and biology shape our perspectives and influence our reactions to the people and world around us.
  • Examine how we sometimes wind up being "unintentionally intolerant."
  • Recognize how closed-mindedness and exclusion take place.
  • Explore ways to become more mindful and inclusive.


"Dr. Robbins brings a unique and insightful perspective to the field of diversity. His approach to diversity helps us to recognize that we all play a role in the development of an inclusive work environment and brings the diversity discussion into the 21st century."
– Glenn Winfree, Aetna

"Dr. Robbins is a gifted speaker and story teller who can move people to see things they may never have seen before. His knowledge of diversity issues is only surpassed by his ability to share that knowledge in an inviting, insightful and inspirational way."
– Lynsey Martin, Raytheon

There are two ways to use this TRAINING VIDEO in your business:

As a Group - You can watch the video together, with your staff, and use the provided discussion guide to learn as a group.

Desktop / Individual - Let your employees learn on their own, from a mobile device, or from a desktop / laptop.


Program#: 7497


Pricing for this Training Video on DVD


"The Uh Oh Syndrome: From Intolerance to Inclusion" on DVD

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Purchase Includes:

Chaptered DVD with the main video, 28 minutes in length. The DVD also includes Extra Features: FAQ where Steve answers questions from trainers and then tells 3 of his favorite stories - Duct tape, Eat your vegetables, and Mini-vans!

Also includes a CD-ROM with a comprehensive 57-page Leaders' Guide, reproducible Participant Handouts, special Activity Handouts and a PowerPoint presentation.

Price:  $595 Each

We do offer discounts for Non Profits, Government, and Schools / Colleges. We also offer volume discounts. Please call 888-520-2444 for discount information.


Online/Streaming Options

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1-Year | 51 Play License *
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1-Year | 151 Play License *
Price:  $898.45
1-Month | 3 Group Sessions
Price:  $300

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