The video below will give you an quick overview of this training video

The video below is a full-length preview of Undeliverable: E-mail Etiquette for Today's Workplace

About this series. . .

Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.

Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for business e-mail; they'll also learn how to avoid those disastrous errors that plague so many companies.

Topics covered:

• Address Fields
• The Subject Field
• Addressing Recipients
• Grammar & Punctuation
• Formatting
• Message Clarity & Brevity
• Censor Yourself
• Sending Attachments
• Professional Closings
• Proofreading
• Responding to Email
• Good News vs. Bad News Email

Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.

Use this training video in the classroom, or for a more personal touch, let employees watch the DVD from their desk; after watching the program, your employees can help prove their mastery of customer service email etiquette by completing four interactive quizzes.  Upon successful completion of each quiz, they can then print out a certificate of completion.

"The Undeliverable e-Mail etiquette DVD is a comprehensive, simple-to-understand guide to using email. If you send any business correspondence via email, then you should take the time to watch the program. [You've] done a terrific job of weaving in some entertaining vignettes with some important information about the do's and don'ts of email."

Shep Hyken, best-selling author of "The Cult of the Customer"

"Every business from a one person shop to the largest corporations should have the Undeliverable DVD as a mandatory must see for every single employee before they are given access to company e-mail. Undeliverable covers all the issues that many in the business world have not thought about nor do they realize the implications of - both positive and negative alike."

Judith Kallos, Business Email Etiquette Consultant

More Information ...

Our knowledgeable host guides your staff through 13 fast-paced sections covering formatting, professionalism, and much more.

Informative animations teach winning techniques

Crisp, clean graphical animations that reinforce valuable information will keep your employees alert and learning; numerous examples of accepted email conventions are contrasted with the common and unprofessional emails that so many of us are accustomed to receiving.

Dozens of graphical animations highlight the good, the bad, and the downright horrendous when it comes to customer service via email.

Entertaining examples highlight pivotal concepts

Humorous real-life reenactments will both entertain and educate your staff. Undeliverable: Email Etiquette for Today's Workplace is no borefest. It's fast-paced, yet thorough. It's professional, yet fun. And it's sure to improve your customer relations.

Would you complain out loud about a co-worker's personal hygiene? Hopefully not. Don't do the same via email as the consequences could be disastrous.

Ensure that every conversation between your company and your valued customers is handled professionally by investing in Undeliverable: Email Etiquette for Today's Workplace.