Your trainees will love the way this training video is on their side; not trying to embarrass, not trying to preach; just suggesting effective ways to handle customer situations. Includes a version just for customer service managers.
Item#:7043 Purchase: $895 7-Day Rental: $295*
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*** Includes Facilitator Materials ***
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Description & Details
WAYMISH
Includes Two Programs: WAYMISH (18 Minutes) and WAYMISH for Supervisors (10 Minutes)
A customer approaches your place of business, fully intending to buy something. Then, it happens . . . something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the loss of a customer.
WAYMISH is an acronym for: Why Are You Making It So Hard for me to give you my money? It represents all the things that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, indifference towards the frustration a customer is experiencing, etc.
Eliminate WAYMISHes and keep customers with this superb customer service training video.
Your trainees will love the way the training video is COMPLETELY on their side; not trying to embarrass, not trying to preach; just suggesting effective ways to handle customer situations.
Skill points include:
Quickly Acknowledge Customers
Listen Carefully
Fix Problems on the Spot
Find a Way To Say Yes
Coach Each Other
Remember that being of service to all customers "IS your job"
WAYMISH for Supervisors is a component that plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes.
Purchase Includes:
DVD of WAYMISH
DVD of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
printed Leader's Guide for WAYMISH with reproducible participant worksheets
CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
10 WAYMISH-Buster Employee Handbooks
10 Reminder Cards
1 copy of the book WAYMISH by Ray Considine and Ted Cohn
Product Details
WAYMISH
Item#:
7043
Pricing:
$895
Purchase Includes:
DVDs: WAYMISH and WAYMISH: The Supervisor Show, and The WAYMISH Factor Meeting Opener; a printed Leader's Guide for WAYMISH with reproducible participant worksheets, CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets, CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets, 10 WAYMISH-Buster Employee Handbooks, 10 Reminder Cards, and 1 copy of the book WAYMISH by Ray Considine and Ted Cohn.
Length:
18 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Federal Gov: 10%
State/Local Gov: 10%
Education: 10%
501C3 Non-Profit: 10%
VOLUME DISCOUNTS
1-2:
10%
3-4:
15%
5-9:
20%
10-14:
25%
15+:
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