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In complex marketing and sales situations, many other members of the organization become involved, and they, too, must project this image. To some degree, every individual within an organization is responsible for its success or failure.
In this film, viewers will see how each employee contact gives the customer additional insight into the ways in which the organization operates. A customer can quickly determine if the employees are helpful, cooperative and willing to listen. Through these interactions, customers are also left with an impression of overall management philosophy and business policy. These include quality of communication, organization of priorities, management style, handling of complaints and the treatment of employees, as well as customers.
This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive. It's an unforgettable lesson that will inspire renewed dedication to customers, quality and the success of your organization.
As an all too familiar drama unfolds, participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
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Purchasing this training video on DVD or USB Flash Drive Includes: Video, Extended Leader's Guide,10 Participant's Workbooks, and Video Discussion Segments.
Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.
This online training video license is an individual learner streaming license. The license is for one year, and each learner is allowed ONE 24 Hour window of access to the training video.
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