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WHO CARES? In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It's also too easy for them to forget the important role they play in your organization's success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service; identifying and illustrating four simple but critical cornerstones of excellent customer service:
Video Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer's shoes as "wrong way" and "right way" service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.
Purchasing this training video on DVD or USB Flash Drive Includes: Comprehensive leader's guide, PowerPoint Presentation on CD-ROM and Who Cares? Handbook.
Discounts available for Non-Profit Organizations (including Government and Education) Scroll down for pricing.
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