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Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
Charlie Jenkins (played by Hugh Laurie) is the 'unsalesperson' of the year. But he's not a sales rep by trade - he's a service engineer. Charlie makes a drama out of a crisis at every available opportunity. He criticizes the product, the company and even the customer when what he should be doing is supporting them all.
Management and sales staff will learn to appreciate the problems faced by their after-sales teams. John Cleese provides the narration for this wonderful training video.
Note From Employee University: It is not rare to have an person call and say they had used this program for training on a former job, and want to purchase it for their current employer. A GREAT CUSTOMER SERVICE PROGRAM!"
Purchasing this training video on DVD or USB Flash Drive Includes: (1) Who Sold You This, Then? Training Video on DVD; Facilitator Guide, Participant Worksheets and Workbook (on disc), and Powerpoint Slides.
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