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Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers. . . a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
Purchasing this training video on DVD or USB Flash Drive Includes: The Training Video on DVD or USB Flash Drive and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD or USB Flash Drive.)
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