You've Got Customers
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You've Got Customers
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day. Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem.
Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers. . . a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
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Program#: 4473
Program#: 4473
Video on DVD or USB Flash Drive
Purchasing this training video on DVD or USB Flash Drive Includes: The Training Video on DVD or USB Flash Drive and a CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. (Optional subtitles/captions included on DVD or USB Flash Drive.)
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PURCHASING & PAYMENT OPTIONS
Purchase You've Got Customers online using Visa, Master Card, American Express, and Discover Card
We also accept Purchase Orders. Send Purchase Orders to
orders16@employeeuniversity.com