Assertive employees are more likely to communicate valuable ideas and talk about problems that might otherwise remain hidde; assertive, confident staff will be more motivated and productive.
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We are constantly challenged every day to influence people on all kinds of matters - this course can show you effective behaviors to accomplish these changes.
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Master The Message - Communicating For Success. Role-plays are provided to help participants experience the communication process from various standpoints, including speaker, listener, and facilitator.
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Speak Smart: Oral Grammar. For those who are speaking over the phone, in meetings, or in person, correct grammar and proper pronunciation are vital to their image.
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As Straight Talking shows, assertive behavior does not guarantee success. But it does give people the best chance of arriving at a mutually satisfactory solution—and laying the groundwork for a good working relationship in the future.
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Participants will enjoy learning and working with practical rules that relate to typical business writing. Also included are the latest rules for eliminating punctuation pitfalls while mastering commas, semicolons, and colons.
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Verbal Communication Skills
Employee University employeeuniversity.com
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