Healthcare Customer Service and Patient Satisfaction
Healthcare Customer Service Training Videos; training videos that teach patient satisfaction skills, and medical office customer service.
Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive, and E-Learning.
Patient Rights Made Simple
Patient Rights Made Simple details this list of rights which are used for accreditation by the Joint Commission on Healthcare Accreditation and are required by the Centers for Medicare and Medicaid.
Customer Service: Natural As Child's Play
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
Service Excellence: A Time To Care
Covers, telephone etiquette, importance of patient privacy and confidentiality, patient interaction, and patient perception / follow-up.
Cultural Competency: Just Good Healthcare
Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, provide patient-centered care. It's considered cultural competency and it's a regulation in hospitals around the country.
What Do You See?
What Do You See? Illustrates the need for more compassion from caregivers. This influential and moving program is critical for every healthcare organization.
Disruptive Behavior: Too Great a Cost
Bad attitudes interfere with care of patients and medical facility operations. This video tactfully address behaviors ranging from intimidation and bullying by physicians, to co-workers criticizing each other in front of patients or other staff.
Found In: Employee University > Healthcare Training Videos > Customer Service in Healthcare