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Inside Information - Training Video
Employee University Training Videos

Inside Information

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Inside Information


Most organizations recognize that exceptional service is vital to winning and retaining customers, but very few treat their internal customers with the same level of respect and support as they do their external customers.

Inside Information aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.

Inside information is ideal for those who want to break down "silos" in their organizations and build productive working relationships with people from different departments.

Subject Matter:

  • What internal customer service is and why it is important
  • Meeting internal customer needs
  • Communicating with internal customers
  • Giving personal support

Objectives:

  • Develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purpose
  • Treat internal customers in the same way as external customers
  • Give internal customers the best possible service
  • Communicate effectively with internal customers and identify what they expect from one another
  • Respect and support internal customers

Features: James Dreyfus, Francis Barber and James Lance.

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Inside Information Training Video
Inside Information shows how to develop more effective working relationships with colleagues and other departments.
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Program#: 7028

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Purchasing this training video on DVD or USB Flash Drive Includes: DVD (20 minutes), DVD extras (7 minutes), course leader's guide on disk, delegate worksheets on disk Powerpoint slides on disk, and a self-study workbook on disk.

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Corporate Video
Purchase Inside Information online using Visa, Master Card, American Express, and Discover Card

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orders16@employeeuniversity.com